Terms of Service
Welcome to Walmart. These Terms of Service ("Terms") govern your access to and use of the Walmart website, online store, marketplace services, customer accounts, products, and related services.
By accessing or using Walmart, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Walmart
Walmart provides an online shopping platform through which customers may browse, purchase, and receive products offered through our website.
Depending on the product, certain items may be sold directly by Walmart or offered by independent third-party sellers.
Different products may therefore have different fulfillment, shipping, warranty, and return arrangements.
2. Eligibility
You may use Walmart only if you are legally permitted to enter into agreements under the laws applicable to you.
By using our services, you represent that the information you provide is accurate and that you have the legal capacity to agree to these Terms.
If you use Walmart on behalf of a business or organization, you represent that you are authorized to act on its behalf.
3. Creating an Account
Some features may require you to create a Walmart account.
When creating an account, you agree to provide accurate and current information.
You are responsible for:
- Maintaining accurate account information.
- Keeping your login credentials confidential.
- Protecting your password.
- Monitoring activity on your account.
- Notifying us if you believe your account has been accessed without authorization.
You should not share your password or allow unauthorized individuals to use your account.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on Walmart are accurate.
However, errors or inaccuracies may occasionally occur.
Product colors and appearance may vary depending on your device, monitor, or display settings.
We reserve the right to correct errors, update information, change product availability, or modify product descriptions at any time.
5. Product Availability
Products displayed on Walmart may not always be available.
Inventory can change rapidly, particularly for products supplied by third-party sellers.
We reserve the right to limit quantities, discontinue products, or restrict availability to certain locations where permitted by applicable law.
6. Prices
Prices displayed on Walmart may change from time to time.
Applicable taxes, shipping charges, customs duties, and other fees may be added where required or disclosed during checkout.
If an obvious pricing or listing error occurs, Walmart may correct the error and, where permitted by law, cancel an affected order.
If an order is canceled after payment has been received, an appropriate refund will be provided.
7. Orders
Submitting an order constitutes a request to purchase the selected products.
An order is not necessarily accepted until Walmart or the applicable seller confirms acceptance or begins fulfillment, as applicable.
We may cancel or reject an order for legitimate reasons, including:
- Product availability.
- Pricing errors.
- Payment issues.
- Suspected fraud.
- Incorrect information.
- Shipping restrictions.
- Technical errors.
- Violation of these Terms.
- Other circumstances permitted by applicable law.
If an order is canceled after payment has been received, the applicable amount will generally be refunded.
8. Payments
Walmart may use third-party payment processors to securely process transactions.
By submitting a payment method, you authorize the applicable payment provider to process the charges associated with your order.
Available payment methods may vary depending on your location, product, seller, and order.
Walmart does not guarantee that every payment method will be available for every transaction.
9. Secure Payments
Walmart takes reasonable measures to protect payment and transaction information.
Payment processing may be handled by specialized third-party payment providers that maintain their own security systems and policies.
Customers should ensure that their account information and payment credentials remain secure.
10. Shipping and Worldwide Delivery
Walmart offers Worldwide Shipping for eligible products and destinations.
Shipping availability, delivery times, shipping charges, and carriers may vary depending on:
- Destination.
- Product.
- Seller.
- Shipping method.
- Product size or weight.
- Local regulations.
- Customs requirements.
- Carrier availability.
International customers may be responsible for applicable customs duties, import taxes, or other charges unless otherwise stated during checkout.
11. Delivery Estimates
Any delivery dates or timeframes displayed on Walmart are generally estimates unless expressly stated otherwise.
Delays may occur due to circumstances outside Walmart's reasonable control, including:
- Carrier delays.
- Weather.
- Customs processing.
- Natural disasters.
- Transportation disruptions.
- Government restrictions.
- Incorrect shipping information.
- Other unforeseen events.
12. Returns and Refunds
Returns and refunds are governed by Walmart's Refund & Return Policy.
Eligible products generally benefit from our 60-Day Free Risk return period, subject to the applicable conditions and exclusions.
Certain products may have specific return requirements.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
13. 3-Year Warranty
Eligible products may include a 3-Year Warranty.
The warranty generally applies to qualifying manufacturing defects occurring during normal intended use within the applicable warranty period.
Warranty coverage may vary depending on the product, manufacturer, seller, and applicable warranty terms.
The warranty generally does not cover damage caused by:
- Misuse.
- Abuse.
- Accidents.
- Unauthorized modifications.
- Improper installation.
- Improper maintenance.
- Normal wear and tear.
- Use contrary to product instructions.
Customers should review the applicable product warranty information before submitting a warranty claim.
14. Marketplace and Third-Party Sellers
Walmart may allow independent sellers to offer products through the platform.
When purchasing a marketplace product, the applicable seller may be responsible for:
- Product fulfillment.
- Product descriptions.
- Shipping.
- Inventory.
- Certain returns.
- Warranty obligations.
- Product-specific customer service.
Seller information may be displayed on the relevant product page or order information.
Walmart may provide customer support and assistance with marketplace transactions, but this does not necessarily mean Walmart is the manufacturer or seller of every product available on the platform.
15. Seller Products and Seller Policies
Third-party sellers may establish additional product-specific policies where permitted by Walmart's marketplace requirements and applicable law.
Customers should review the information provided on the product page before completing a purchase.
Where seller policies conflict with mandatory consumer protections or Walmart's applicable marketplace requirements, applicable law and mandatory protections will prevail.
16. Prohibited Activities
You agree not to use Walmart to:
- Violate any applicable law.
- Commit fraud.
- Submit fraudulent orders.
- Use stolen payment information.
- Create accounts using false information.
- Impersonate another person.
- Gain unauthorized access to accounts or systems.
- Introduce viruses, malware, or harmful code.
- Interfere with website operation.
- Attempt to bypass security measures.
- Scrape or systematically collect website information without authorization.
- Abuse returns, refunds, promotions, or warranty programs.
- Infringe intellectual property rights.
- Harass employees, sellers, customers, or other users.
- Use the platform for unlawful commercial activity.
17. Reviews and User Content
Walmart may allow customers to submit reviews, ratings, photographs, questions, comments, and other content.
You are responsible for content you submit.
You agree not to submit content that:
- Is unlawful.
- Is fraudulent or misleading.
- Infringes another person's rights.
- Contains malicious software.
- Contains unnecessary sensitive personal information.
- Is abusive, threatening, or discriminatory.
- Is unrelated to the applicable product or service.
Walmart may remove or restrict content that violates these Terms or applicable law.
18. License to User Content
Where permitted by applicable law, by submitting content to Walmart, you grant Walmart a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, modify, and publish that content for purposes related to operating, improving, marketing, and promoting our services.
You retain ownership of your content to the extent that you otherwise own it.
19. Intellectual Property
The Walmart website and its content, including trademarks, logos, designs, text, graphics, photographs, software, interfaces, and other materials, may be owned by Walmart, its affiliates, sellers, suppliers, or licensors.
You may not reproduce, modify, distribute, sell, or commercially exploit protected materials without appropriate authorization.
20. Third-Party Services
Walmart may use or integrate with third-party services, including payment providers, shipping companies, analytics providers, advertising platforms, authentication services, and other technology providers.
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
21. Website Availability
We aim to keep Walmart available and functioning reliably.
However, we do not guarantee that the website or every feature will always be available, uninterrupted, secure, or free from errors.
Maintenance, technical problems, security incidents, or circumstances outside our control may temporarily affect availability.
22. Account Suspension or Termination
Walmart may suspend, restrict, or terminate an account where reasonably necessary, including in cases involving:
- Fraud.
- Abuse.
- Security concerns.
- Violation of these Terms.
- Unlawful activity.
- Repeated misuse of our services.
- Other circumstances permitted by applicable law.
Customers may stop using their accounts at any time.
23. Disclaimer of Warranties
To the maximum extent permitted by applicable law, Walmart's website and services are provided on an "as available" and "as is" basis.
We do not guarantee that:
- The website will always be available.
- Product information will always be completely error-free.
- Every product will remain continuously available.
- Delivery estimates will always be met.
- The website will always be free from technical issues.
Nothing in these Terms excludes any warranty or consumer protection that cannot legally be excluded.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Walmart will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.
This limitation does not apply where liability cannot legally be excluded or limited.
25. Indemnification
To the extent permitted by applicable law, you agree to defend and hold harmless Walmart, its affiliates, employees, officers, and service providers from claims, liabilities, damages, and reasonable expenses arising from:
- Your violation of these Terms.
- Your unlawful use of Walmart.
- Your violation of another person's rights.
- Your misuse of the website or services.
26. Privacy
Your use of Walmart is also governed by our Privacy Policy, which explains how we collect, use, process, and protect personal information.
Our Privacy Policy forms part of these Terms.
27. Changes to These Terms
Walmart may update these Terms from time to time.
When changes are made, the updated version will be published on this page and the "Last Updated" date will be revised.
Where required by applicable law, additional notice may be provided.
Your continued use of Walmart after the effective date of updated Terms may constitute acceptance of the updated Terms to the extent permitted by law.
28. Governing Law
These Terms will be governed by the laws applicable to [STATE/COUNTRY], except where applicable consumer protection laws require otherwise.
Nothing in this section is intended to remove mandatory rights or protections available to consumers under the laws applicable to them.
29. Dispute Resolution
If a dispute arises between you and Walmart, we encourage you to contact customer support first so that we can attempt to resolve the matter efficiently.
Where applicable, disputes may be subject to additional procedures or requirements established by applicable law.
Nothing in this section limits any legal rights that cannot lawfully be waived.
30. Contact
For questions regarding these Terms, your account, orders, products, returns, warranties, or other Walmart services, customers may use the customer support options available on our website.
Walmart is committed to providing a secure and convenient shopping experience, including Secure Payment, 24/7 Support, 3-Year Warranty, Worldwide Shipping, 60-Day Free Risk, and Easy Returns for eligible purchases.