Frequently Asked Questions
Welcome to the Walmart FAQ. Here you can find answers to common questions about orders, payments, shipping, returns, refunds, warranties, products, accounts, and customer support.
1. Orders
How do I place an order?
Browse the products available on Walmart, select the product you want, choose the available options, and add it to your cart.
When you are ready, proceed to checkout, enter your shipping and payment information, review your order, and complete the purchase.
After your order is successfully submitted, you will receive an order confirmation.
Can I cancel my order?
You may request cancellation before your order has entered the fulfillment or shipping process, where cancellation is available.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to receive the order and use our return process.
Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, you may be able to request an address change.
Once the order has entered the shipping process, the address may no longer be changed.
Customers are responsible for providing accurate shipping information when placing an order.
How can I check my order status?
Sign in to your Walmart account and open your order history.
You can view available order information and, when applicable, tracking information for your shipment.
2. Shipping
Does Walmart offer worldwide shipping?
Yes. Walmart offers Worldwide Shipping for eligible products and destinations.
Shipping availability depends on the product, destination, seller, carrier, and applicable regulations.
Some products may not be available for international delivery.
How long does shipping take?
Delivery times vary depending on the product, destination, seller, shipping method, and carrier.
An estimated delivery timeframe may be displayed during checkout or after the order has been shipped.
Can I track my order?
Yes. When tracking is available, tracking information may be provided through your Walmart account or through shipping notifications.
Some shipping methods or destinations may provide limited tracking information.
Why hasn't my tracking information updated?
Tracking information may take some time to update after a package is handed to the carrier.
Delays can also occur because of weekends, holidays, weather, customs processing, carrier volume, or other transportation circumstances.
What happens if my package is delayed?
If your package is delayed, first check the latest tracking information.
If the estimated delivery period has passed and the package has not arrived, contact Walmart customer support so the shipment can be investigated.
3. International Orders
Do international orders have customs fees?
Depending on the destination and applicable laws, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges.
Where applicable, these charges may be the responsibility of the customer.
Can every product be shipped internationally?
No. Certain products may have shipping restrictions based on destination, size, weight, regulations, seller requirements, or other factors.
The availability of international shipping will be shown where applicable during the purchasing process.
4. Payments
What payment methods does Walmart accept?
Available payment methods are displayed during checkout.
Payment methods may vary depending on your location, order, product, seller, and other transaction requirements.
Is payment on Walmart secure?
Walmart uses secure payment processing and may work with specialized third-party payment providers to process transactions.
Payment information may be handled directly by the applicable payment processor.
Why was my payment declined?
A payment may be declined for several reasons, including:
- Incorrect payment information.
- Insufficient funds.
- Bank restrictions.
- Payment-provider security checks.
- Incorrect billing information.
- Card expiration.
- Other issues determined by your financial institution.
If your payment is declined, verify your payment information or contact your bank or payment provider.
5. Returns
How long do I have to return a product?
Eligible products generally qualify for our 60-Day Free Risk return period beginning from the date of delivery.
Some products may have specific return conditions or exclusions.
What does "60-Day Free Risk" mean?
Our 60-Day Free Risk policy gives customers an opportunity to return eligible products within 60 days of delivery, subject to the applicable return requirements.
The exact conditions may vary depending on the product, seller, and applicable law.
Are returns easy?
We aim to make returns as simple as possible.
Where online returns are available, you can generally start the process through your Walmart account by selecting the relevant order and following the return instructions.
Do I need the original packaging?
Some products may require their original packaging, accessories, components, manuals, or other included materials.
Return requirements may vary by product.
What if I received a damaged product?
Contact Walmart customer support as soon as possible.
We may ask you to provide photographs of the product and packaging so that we can investigate the issue.
Depending on the circumstances, we may provide a replacement, refund, repair, or another appropriate solution.
What if I received the wrong product?
Contact customer support and provide your order information.
If the incorrect product was shipped, we may arrange a replacement, return, refund, or another appropriate resolution.
6. Refunds
How long does a refund take?
After an eligible return has been received and approved, the refund is generally issued to the original payment method.
The time required for the funds to appear depends on your bank, card issuer, payment provider, or financial institution.
Will I receive a full refund?
Eligible returns may qualify for a full refund.
The final refund amount can depend on the reason for the return, product condition, applicable shipping charges, promotions, seller policies, and applicable law.
Can I receive a partial refund?
In certain circumstances, a partial refund may be appropriate.
This may occur when only part of an order is returned, components are missing, or other circumstances affect the applicable refund.
7. Warranty
Does Walmart offer a warranty?
Eligible products may include a 3-Year Warranty.
Warranty coverage depends on the product and applicable warranty conditions.
What does the 3-Year Warranty cover?
The warranty generally covers qualifying manufacturing defects occurring during normal intended use during the applicable warranty period.
Coverage may vary by product or manufacturer.
What is not covered by the warranty?
Warranty coverage generally does not include damage resulting from:
- Accidents.
- Misuse or abuse.
- Unauthorized modifications.
- Improper installation.
- Improper maintenance.
- Normal wear and tear.
- Use contrary to product instructions.
Specific products may have additional warranty conditions.
Can I make a warranty claim after 60 days?
Yes, where the product is eligible for the 3-Year Warranty.
The 60-Day Free Risk return period and the 3-Year Warranty are separate.
After the 60-day return period expires, an eligible manufacturing defect may still qualify for warranty service during the applicable warranty period.
Will a warranty claim result in a refund?
Not necessarily.
Depending on the circumstances, the warranty remedy may include a repair, replacement, or another appropriate solution.
A refund may be provided where applicable.
8. Products and Sellers
Are all products sold directly by Walmart?
Not necessarily.
Some products may be offered by independent third-party sellers through the Walmart marketplace.
The applicable seller may be identified on the product page or order information.
Why can different products have different policies?
Different products may have different manufacturers, sellers, shipping requirements, warranty conditions, or legal requirements.
For this reason, customers should always review the information provided on the applicable product page.
How do I know who is selling a product?
Seller information may be displayed on the product page, checkout page, or order information when a product is offered by a third-party seller.
9. Accounts
Do I need an account to place an order?
This depends on the checkout options available on Walmart.
If guest checkout is available, you may be able to place an order without creating an account.
I forgot my password. What should I do?
Use the password recovery option on the Walmart login page and follow the instructions provided.
How can I update my account information?
Sign in to your Walmart account and access your account settings.
From there, you may be able to update available personal information, shipping details, and other account settings.
10. Customer Support
Is Walmart customer support available 24/7?
Walmart provides 24/7 Support for customers through the support options available on the website.
Available support channels and response times may vary depending on the type of request.
What information should I provide when contacting support?
For order-related questions, providing your order number will generally help us locate your order more quickly.
Depending on the issue, you may also be asked for product information, photographs, tracking details, or other relevant information.
11. Privacy
What personal information does Walmart collect?
Depending on how you use our services, Walmart may collect information such as your name, contact information, shipping and billing information, order history, account information, and certain technical information.
For more information, please review our Privacy Policy.
Can I request deletion of my personal information?
Depending on your location and applicable law, you may have the right to request access, correction, deletion, or other actions regarding your personal information.
Requests may require identity verification.
12. Website and Security
Is Walmart secure?
We use reasonable technical and organizational measures designed to protect our website, customer accounts, and information.
However, no online service can guarantee absolute security.
Why am I being asked to verify my identity?
Identity verification may be used to protect customer accounts, prevent fraud, process certain requests, or comply with applicable legal requirements.
13. General Questions
Where can I find Walmart's policies?
Our main policies are available through the website, including:
- Refund & Return Policy
- Privacy Policy
- Terms of Service
Can Walmart change its policies?
Yes. Walmart may update its policies from time to time to reflect changes to our services, business practices, or applicable laws.
The latest version will be published on the relevant policy page.
What if my question is not answered here?
If you cannot find the information you need in this FAQ, please use the customer support options available on the Walmart website.
We will do our best to assist you with your order, product, return, refund, warranty, shipping, payment, or account-related question.
14. Shop With Confidence
Walmart is committed to providing customers with a convenient and reliable shopping experience, supported by:
- Secure Payment
- 24/7 Support
- 3-Year Warranty on eligible products
- Worldwide Shipping on eligible products
- 60-Day Free Risk
- Easy Returns
These benefits are subject to the applicable product, seller, shipping, warranty, return, and legal requirements described in our policies.