Refund & Return Policy
At Walmart, we want you to shop with confidence. This Refund & Return Policy explains the conditions and procedures that apply to returns, refunds, replacements, exchanges, and warranty claims for products purchased through our website.
Our store offers a 60-Day Free Risk return period on eligible products, designed to give customers sufficient time to evaluate their purchase. Certain products may have specific conditions or exclusions, which will be clearly indicated on the applicable product page.
1. 60-Day Free Risk Return Policy
Unless otherwise stated on the product page, eligible products may be returned within 60 days from the date of delivery.
This 60-day period allows customers to request a return when they are not satisfied with their purchase, subject to the conditions described in this policy.
To qualify for a return, the product should generally:
- Be purchased through Walmart.
- Be returned within 60 days of delivery.
- Be in reasonable condition.
- Include the original accessories, components, and documentation where applicable.
- Not have been intentionally damaged or improperly modified.
- Include the order information or other valid proof of purchase.
2. Easy Returns
We aim to make the return process as simple as possible.
Customers can initiate an eligible return through their Walmart account by accessing their order history and selecting the applicable order.
The return process may include:
1. Sign in to your Walmart account.
2. Open your order history.
3. Select the product you wish to return.
4. Select the return option.
5. Select the reason for the return.
6. Follow the return instructions provided.
7. Package the product securely.
8. Ship the product using the provided return instructions.
If a return cannot be initiated through the online system, customers may contact Walmart customer support for assistance.
Customers should not send products to an address unless return instructions have been provided.
3. Products That May Have Special Return Conditions
Because Walmart offers products from a wide range of categories, certain products may have specific return requirements.
These requirements may apply because of:
- Product type.
- Health or hygiene considerations.
- Manufacturer requirements.
- Safety regulations.
- Product condition.
- Shipping restrictions.
- Digital or customized product characteristics.
- Third-party seller policies.
Any important product-specific restrictions should be displayed on the applicable product page or provided during the purchasing process.
4. Non-Returnable Products
Where permitted by applicable law, certain products may not qualify for a return, including:
- Personalized or customized products.
- Perishable products.
- Certain opened health or hygiene products.
- Certain digital products after access or download.
- Gift cards and similar products.
- Products clearly identified as final sale.
- Products that have been substantially damaged through misuse.
- Products that have been modified or altered without authorization.
Nothing in this section limits any mandatory consumer rights provided by applicable law.
5. Damaged Products
If your order arrives damaged, please contact Walmart as soon as reasonably possible.
We may request photographs or other information showing:
- The damaged product.
- The original packaging.
- Shipping labels.
- The nature of the damage.
After reviewing the claim, we may provide a replacement, refund, repair, partial refund, or another appropriate solution.
6. Defective Products
If a product does not function properly or develops a manufacturing defect, customers should contact Walmart for assistance.
Depending on the circumstances, we may provide a replacement, repair, refund, or warranty service.
Products covered by our warranty may be subject to the 3-Year Warranty described below.
7. 3-Year Warranty
Eligible products purchased through Walmart may be covered by a 3-Year Warranty.
Unless otherwise stated on the product page, the warranty is intended to cover qualifying manufacturing defects and failures occurring under normal intended use during the applicable warranty period.
The warranty generally does not cover damage resulting from:
- Accidental damage.
- Misuse or abuse.
- Improper installation.
- Unauthorized modifications.
- Normal wear and tear.
- Damage caused by improper maintenance.
- Damage caused by use contrary to the product's instructions.
- Cosmetic damage that does not affect functionality.
Warranty coverage may vary depending on the product and manufacturer.
Customers may be asked to provide the order number, product information, photographs, videos, or other reasonable information needed to evaluate a warranty claim.
8. Warranty Claims After the 60-Day Return Period
The 60-Day Free Risk return period and the 3-Year Warranty are separate protections.
If the 60-day return period has expired but an eligible product remains within its applicable three-year warranty period, the customer may still be able to submit a warranty claim for a qualifying defect.
A warranty claim does not automatically qualify for a refund. Depending on the circumstances, the appropriate remedy may be a repair, replacement, or other warranty service.
9. Incorrect or Missing Products
If you receive a product that is different from what you ordered, or if an item is missing from your shipment, please contact Walmart.
We may request your order information and photographs of the products received.
If the issue is confirmed, we may arrange for a replacement, refund, or another appropriate resolution.
10. Return Shipping
For eligible returns under the 60-Day Free Risk policy, Walmart may provide return shipping instructions or a return shipping label where applicable.
Return shipping treatment may depend on the reason for the return, product type, seller, destination, and applicable law.
If a product is defective, damaged, or incorrect, Walmart may provide a prepaid return method where applicable.
11. International and Worldwide Shipping
Walmart offers Worldwide Shipping for eligible products and destinations.
However, shipping availability may vary depending on the destination, product, seller, carrier, customs requirements, and applicable laws.
International customers may be responsible for customs duties, taxes, import fees, or other charges where applicable and unless otherwise stated during checkout.
International returns may also be subject to specific return-shipping procedures.
12. Inspection of Returned Products
Returned products may be inspected after they are received.
The inspection may verify:
- That the product corresponds to the order.
- That the return was submitted within the applicable period.
- That required components are included.
- That the product has not been intentionally damaged or improperly modified.
- That the product satisfies any applicable return conditions.
Inspection does not affect any rights that cannot legally be excluded.
13. Refunds
Once an eligible return has been received and approved, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in the customer's account depends on the payment provider, bank, card issuer, or financial institution.
Walmart cannot guarantee the exact processing time of a customer's financial institution.
14. Full and Partial Refunds
Eligible returns under the 60-day policy may qualify for a full refund where the applicable conditions are satisfied.
A partial refund may be considered where:
- Only part of an order is returned.
- Components or accessories are missing.
- The product has been damaged after delivery.
- A promotional or bundle discount affects the amount refundable.
- Applicable law or the specific product policy requires a different calculation.
15. Exchanges and Replacements
Where available, customers may receive a replacement or exchange instead of a refund.
Replacement availability depends on inventory.
If the same product is unavailable, Walmart may provide another appropriate resolution, including a refund where applicable.
16. Order Cancellations
Customers may request cancellation before an order has been processed or shipped, where cancellation is available.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
If cancellation is unavailable, customers may use the applicable return process after delivery.
17. Marketplace and Third-Party Sellers
Some products available through Walmart may be offered by independent third-party sellers.
Third-party products may have seller-specific return conditions, warranty terms, shipping arrangements, and processing times.
The applicable seller information may be displayed on the product page or order information.
Where appropriate, Walmart may assist customers with marketplace-related issues in accordance with its marketplace procedures.
18. Promotional Products and Discounts
If an order was purchased using a coupon, promotion, bundle discount, sale price, or other special offer, the applicable refund may be calculated according to the terms of that promotion.
Returning part of a promotional order may affect the discount applied to the remaining products.
19. Fraudulent or Abusive Returns
Walmart may investigate unusual or potentially fraudulent return activity.
This may include repeated false claims, returning products that were not purchased from Walmart, manipulating promotions, or providing misleading information.
Where permitted by applicable law, Walmart may restrict future returns or take other appropriate action.
20. Consumer Rights
Nothing in this Refund & Return Policy is intended to remove or restrict any consumer rights, warranties, remedies, or protections that cannot legally be excluded or restricted.
Where applicable law provides a mandatory right to a refund, repair, replacement, cancellation, or other remedy, that right remains available.
21. Changes to This Policy
Walmart may update this Refund & Return Policy from time to time.
When changes are made, the updated version will be published on this page together with a revised "Last Updated" date.
22. Contact Us
For questions regarding returns, refunds, damaged products, warranty claims, replacements, or other order-related issues, customers may contact Walmart through the customer support options available on our website.
Please have your order number available when contacting support so that we can assist you efficiently.
Walmart is committed to providing a secure, reliable, and convenient shopping experience, including Secure Payment, 24/7 Support, 3-Year Warranty, Worldwide Shipping, 60-Day Free Risk, and Easy Returns for eligible purchases.